Importancia de la utilización del modelo SERVQUAL a partir de una revisión sistemática de la literatura en el periodo 2010-2016
Introduction. Introduction. When it thinks about user like a service centers, care for the quality of services becomes ephemeral, because of this, the white population remains faithful to the service provided; For this reason, it is necessary to have models that allow to know the quality of the same...
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| Institution: | FUCS -Fundación Universitaria de Ciencias de la Salud |
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| Main Authors: | , |
| Format: | Trabajo de grado - Especialización |
| Language: | English |
| Published: |
Bogotá: Fundación Universitaria de Ciencias de la Salud
2018-06-13
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| Subjects: | |
| Online Access: | http://repositorio.fucsalud.edu.co/handle/001/669 |
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