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Diagnóstico de la gestión por procesos en los hoteles del Municipio De Medellín.

This document includes a complete diagnosis of the process and control management for the hotel segment in the city of Medellin. The study was initiated by gathering and studying secondary information. Afterwards, 7 variables were identified: customer satisfaction, the relationship between employee...

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Bibliographic Details
Institution:Universidad EIA
Main Authors: Montoya De Bedout, Natalia, Aguilar Villegas, Manuela, Cortés Pérez, Hernán Darío
Format: Trabajo de grado - Pregrado
Language:Español
Published: Universidad EIA 2011
Subjects:
Organización e industria
Organization and industry
Gestión por procesos
Process management
Gestión empresarial
Business management
Industria hotelera
Hotel industry
ADMO0677
Online Access:https://repository.eia.edu.co/handle/11190/1111
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