Development of hospitality services with generation y: the case of caribbean millenials
In this manuscript, the unique features of the Millennial generation (Gen Y) in tourism and hospitality services were discussed through Caribbean Millennials. The methodology was literature review on generational differences in the hospitality sector and evaluation of findings. First, the defini...
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| Published in: | Gestión y nuevas tendencias en la hotelería |
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| Institution: | Universidad Externado de Colombia |
| Main Authors: | , , |
| Format: | Capítulo - Parte de Libro |
| Language: | Español |
| Published: |
Universidad Externado de Colombia
2021-10
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| Subjects: | |
| Online Access: | https://bdigital.uexternado.edu.co/handle/001/4807 |
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| Summary: | In this manuscript, the unique features of the Millennial
generation (Gen Y) in tourism and hospitality services
were discussed through Caribbean Millennials. The methodology
was literature review on generational differences in the
hospitality sector and evaluation of findings. First, the defining
characteristics of Millennials were examined compared to the
X generation (Gen X). Next, the focus shifted to hospitality
services, and their development through the emerging needs
of Millennials, such as integrated services with technology and
exclusive benefits for personal requirements of tourists, rather
than the previous one-size-fits-all hospitality services of the
Fordist era. Finally, the paper provided concluding remarks.
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| Physical Description: | 30 páginas |
| ISBN: | 9789587906523 |
