Importancia de la calidad en los servicios de salud y Servqual como método para la medición de la calidad en los servicios de salud.
This research analyzes the validity and reliability of the Servqual method to measure the quality of health services. The Servqual scale evaluates the quality of the service based on the difference between the expectations and perceptions of the client, which is why it is considered the most appropr...
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| Institution: | Universidad EIA |
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| Main Authors: | , , |
| Format: | Trabajo de grado - Especialización |
| Language: | Español |
| Published: |
Bucaramanga : Universidad de Santander, 2018
2018-10-08
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| Subjects: | |
| Online Access: | https://repositorio.udes.edu.co/handle/001/698 |
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